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In Country Support: Does it Matter in 2014?

February 28, 2014 at 4:39 PM


In the technologically advanced age we find ourselves living in, is in-country client support as important as it once may have been? The perception may be different to the reality. Advances in communication and travel has provided a different type of client and service support that could not have existed 20 years ago. 

Having a global support network certainly helps to ensure clients feel supported no matter what time of day it is but if the supplier business objectives are not reinforced with an appreciation of focused customer satisfaction then having teams of in-country personnel is fairly irrelevant.

GEO PSI has a business driven ethos built upon delivering excellence in customer business and technical support. We have coupled this business philosophy with a dynamic lean services team which provides expert field support that can be mobilised within hours of being contacted. This allows us to be mobile and reactionary. We recognise the requirement for our clients to have access to 24 hour support and we have the ability to offer our growing client base excellence of service no matter what time zone they work in. Customer satisfaction is of paramount importance to our business objectives and we take it very seriously. 

So does a company really need to have teams of in-country support personnel to advise on commercial and technical issues or do they need the right people in strategic areas to enable a more personalised professional support function?

Tags: accountability downhole instrumentation Oil Industry Customer Service Canadian Oil Production American Oil Production Oil and Gas reliability Perm Services Geo Pressure Systems Inc Local support markets Oil production best practices Oil industry support
Category: Business Philosophy

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